Do you have a question, problem or just want to say something?
Let us know!
Fill in the contact form or email info@ongetemd.shop
🕒 Response time: Within 3 working days, often faster.
📦 Questions about your order? Don't forget to mention your order number.
Absolutely. We work with suppliers who meet our quality standards.
Each product is produced and checked with care.
Once your order has been shipped, you will receive an email with a track & trace code.
This way you know exactly when your wanted package will arrive.
You have a 14-day reflection period from the moment you receive your order.
Please note: returns are only possible if the product is in its original, unopened condition.
Please see our full terms and conditions on the ' Returns ' page.
Returns can be easily made via our return portal. The costs for the return label are at your own expense and are automatically calculated based on the size of your package and the delivery address.
You pay these costs safely when creating your return via MyParcel. After payment you will immediately receive a shipping label by email.
💡 We do not charge any additional processing fees. You only pay the standard MyParcel rate.
Our products are made by our supplier in the Netherlands.
They are high quality products and we strive for the highest and most sustainable options!
Shipping costs are calculated based on your location and the items in your order. You will always see the shipping price before you checkout.
